Help

Staff sign in with their username and private six-digit passcode.

See staff, dashboard information, Live View and outstanding work for a house.

View who is logged in, recent activity and the staff or manager list.

See current resident tasks, task counts and which logged-in carers can be notified.

Open notifications from the bell and review messages that need attention.

Manage your profile, protect an unattended screen and finish your session safely.

See the resident, preferred name, room, home and current action counts.

Tap the visible tile to open its history. Swipe sideways to move between health topics.

Open resident messages and communication from the envelope button.

Review or add appointments and related information.

View or update the current resident profile photograph.

Open DNACPR, end-of-life, dementia, allergy and risk information when applicable.

Move between planned care, recording care and the resident’s day. Badges remain visible across the tabs.

The badge counts sections and features that currently require action.

Ask a resident-specific question or teach Shine information that should be available later.

Review NEWS2 history or complete a new clinical observation when required.

Review consent forms, capacity records and current legal documents.

Finances, relationships, religion, sexuality and visitors.

Interests, hobbies, sensory activities and meaningful engagement.

Triggers, presentation, support approaches and behaviour planning.

Cognition, memory, orientation and the support required.

How the resident communicates and how others should communicate with them.

Bladder, bowel, catheter, stoma and continence support.

End-of-life wishes, preferences and required support.

Standard medical information and each selected condition, including its care actions and FAQs.

Medication support and resident-specific care actions. Current medicines remain in eMAR.

Movement, transfers, equipment and falls-related support.

Eating, drinking, weight, MUST and mealtime support.

Pain presentation, assessment and support actions.

Washing, dressing, oral care and personal presentation.

Skin health, pressure-area care and monitoring.

Sleep pattern, night support and preferences.

Relevant preferences, risks and care actions. Non-applicable topics close without extra actions.

Select every applicable prompt, add resident-specific detail and create a custom action when needed.

Relevant This Is Me answers appear as their own step and can be selected into the care plan.

Expand summaries, update a section, maintain goals and complete review requirements.

Review section guidance and, for Medical Conditions, choose each selected condition one at a time.

Type or use voice recording to describe care, observations and important context.

Use the detail icons for pain, nutrition, fluids, activities, hygiene, bowels, urine and other care.

Switch between previous records and a new structured entry from within each care topic.

Red badges identify today’s care tasks that still need to be recorded.

Ask questions about the resident using approved resident information and selected care actions.

Add useful resident knowledge for later questions and care support.

Review the information collected before creating the final care note.

Review care notes and events recorded for the current day.

Create and review the resident’s daily summary.

Review photographs added for today and the resident’s daily gallery.

Record personal history, preferences, interests, relationships and things that matter.

Answers are offered in their assigned care-plan section as selectable evidence.

Open the resident’s memories, interests and family-facing content.

Add and review meaningful media connected with the resident.

Communicate with relatives and review shared diary information.

Show current information only when relevant, including a clear no-allergies record.

Open active infection information, care guidance and review records.

Record and review NEWS2 observations and follow-up requirements.

Create, review and follow up accident or incident records.

Record information that the next staff team needs to know.

Review liberty safeguards and decision-specific capacity information.

Manage resident appointments and important supporting documents.

Use the staff username and private six-digit passcode. Select View if you need to check the digits before logging in.

1. 1 Open the Shine Care login page.
2. 2 Enter your username.
3. 3 Enter your six-digit passcode.
4. 4 Select Log in.

Enter the same six-digit passcode. If a different person needs Shine, log out and let them sign in.

Open Profile, choose Change passcode, then enter and confirm a new private six-digit code.

Relatives sign in using the email address and password linked to their invitation.

Open the invitation link, complete the requested account details and create a password.

Email-and-password users can request a reset link. Staff passcodes are replaced by a manager instead.

1. 1 Select Forgot password on the login screen.
2. 2 Enter the account email address.
3. 3 Request the reset email.
4. 4 Open the newest link and choose a new password.

Managers can review a username, replace a staff passcode and produce a login slip from Staff & Access.

Open the resident’s linked relatives and generate a temporary password for the named relative.